Operations Associate - Fast-Paced Fulfillment & Real-Time Tracking

DraftKings; Tempe (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

DraftKings is seeking an Operations Associate to support the Jackpocket lottery courier product at a local fulfillment center in Tempe. You will manage customer lottery orders and redemptions, ensure accuracy, and monitor real-time order status across systems.

The role requires flexibility, strong attention to detail, and exceptional customer service. You will keep equipment running smoothly and assist with operational projects as needed to help the team meet daily goals.

Qualifications

• Must be able to work a dynamic schedule, including weekends and holidays.
• Experience in fast-paced settings with a tech mindset.
• Strong attention to detail and ability to prioritize tasks independently.
• Excellent customer service, communication, and time management skills.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions at the local fulfillment center with accuracy from start to finish.
• Keep systems updated with real-time order statuses and tracking information.
• Streamline workflows to meet daily objectives and deadlines.
• Maintain smooth operation of printing and scanning equipment.
• Support various operational projects to contribute to team success.

Skills

Flexible schedule

Reliability

Experience in fast-paced environments

Excel proficiency

Attention to detail

Customer service

Time management

Self-starter

Tools

Microsoft Excel

Job description

DraftKings is seeking an Operations Associate to support the Jackpocket lottery courier product at a local fulfillment center in Tempe. You will manage customer lottery orders and redemptions, ensure accuracy, and monitor real-time order status across systems.

The role requires flexibility, strong attention to detail, and exceptional customer service. You will keep equipment running smoothly and assist with operational projects as needed to help the team meet daily goals.