Operations Associate - Fulfillment & Tracking

National Geographic; Tempe (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

DraftKings is seeking an Operations Associate to own the customer lottery ticket order experience at a fast-paced fulfillment center, ensuring accuracy from order through redemption.

You will keep systems up to date with real-time statuses, streamline workflows to meet daily goals, and maintain printing and scanning equipment, enabling smooth operations in a dynamic setting. Flexibility for weekends/holidays and strong Excel skills are valued.

Qualifications

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep our systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

Skills

Customer service

Communication

Time management

Attention to detail

Tools

Microsoft Excel

Job description

DraftKings is seeking an Operations Associate to own the customer lottery ticket order experience at a fast-paced fulfillment center, ensuring accuracy from order through redemption.

You will keep systems up to date with real-time statuses, streamline workflows to meet daily goals, and maintain printing and scanning equipment, enabling smooth operations in a dynamic setting. Flexibility for weekends/holidays and strong Excel skills are valued.