Loss Prevention & Investigations Coach

Lowe's; Frisco (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Lowe's is seeking a Loss Prevention/Asset Protection professional in Frisco, TX to lead investigations, monitor store security, and partner with leadership to reduce shrink. The role emphasizes training associates, using CCTV/EAS, and coordinating with law enforcement as needed.

The ideal candidate has experience in retail investigations and burglary/theft deterrence, with the ability to manage external and internal investigations while maintaining store safety and customer service standards.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

• Coach and train associates on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Skills

Retail investigations

Security systems

Organized crime investigations

Certified training programs

LP/accreditations

Education

High school diploma or GED

Associate degree in Psychology

Criminal Justice education

Tools

CCTV

EAS

Job description

Lowe's is seeking a Loss Prevention/Asset Protection professional in Frisco, TX to lead investigations, monitor store security, and partner with leadership to reduce shrink. The role emphasizes training associates, using CCTV/EAS, and coordinating with law enforcement as needed.

The ideal candidate has experience in retail investigations and burglary/theft deterrence, with the ability to manage external and internal investigations while maintaining store safety and customer service standards.