Retail Asset Protection Specialist

Lowe's; Newington (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off based on role, tenure, &

401(k) Retirement account with company

Job summary

Lowe's is seeking a Loss Prevention professional in the United States to coach associates on shrink awareness, deter theft, and uphold customer service programs. The role partners with AP leadership to analyze theft trends and implement action plans for awareness.

The position focuses on maintaining a safe, secure store environment and responding to security events with a calm, safety-first approach. Responsibilities include assessing surveillance data, conducting external apprehensions when

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Skills

Customer service mindset

Interpersonal communication

Education

High school diploma or GED

Sales license (where required)

Tools

CCTV

EAS

Surveillance systems

Job description

Lowe's is seeking a Loss Prevention professional in the United States to coach associates on shrink awareness, deter theft, and uphold customer service programs. The role partners with AP leadership to analyze theft trends and implement action plans for awareness.

The position focuses on maintaining a safe, secure store environment and responding to security events with a calm, safety-first approach. Responsibilities include assessing surveillance data, conducting external apprehensions when