Asset Protection Specialist: Prevent Theft, Secure Stores

Lowe's Companies, Inc.; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Lowe's in Houston is seeking an Asset Protection professional to coach and train associates and leaders on shrink awareness, theft deterrence, and customer service program compliance, ensuring a safe and secure store environment.

You will partner with Store and AP Leadership to identify theft trends, conduct investigations, interviews, and coordinate with law enforcement as needed, while maintaining case files and supporting risk reduction efforts.

Qualifications

• High school diploma or GED required.
• Must pass licensing exam within 60 days if required by state/local municipality.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Skills

Shrink awareness

Theft deterrence

Customer service

Education

High school diploma or GED

Salesperson license (if required)

Tools

CCTV

EAS

Job description

Lowe's in Houston is seeking an Asset Protection professional to coach and train associates and leaders on shrink awareness, theft deterrence, and customer service program compliance, ensuring a safe and secure store environment.

You will partner with Store and AP Leadership to identify theft trends, conduct investigations, interviews, and coordinate with law enforcement as needed, while maintaining case files and supporting risk reduction efforts.