Retail Loss Prevention Coach & Security Lead

Lowe's; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

Paid time off

Job summary

Lowe’s is seeking a dedicated Loss Prevention/Asset Protection professional to join our Chicago-area store team. The role emphasizes reducing shrink, deterring theft, and ensuring a safe shopping environment through surveillance, investigations, and collaboration with store leadership.

Responsibilities include coaching associates, analyzing theft trends, and conducting external and internal investigations in compliance with laws and company policy.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Job description

Lowe’s is seeking a dedicated Loss Prevention/Asset Protection professional to join our Chicago-area store team. The role emphasizes reducing shrink, deterring theft, and ensuring a safe shopping environment through surveillance, investigations, and collaboration with store leadership.

Responsibilities include coaching associates, analyzing theft trends, and conducting external and internal investigations in compliance with laws and company policy.