Asset Protection & Loss Prevention Pro

Lowe's Companies, Inc.; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a dedicated Loss Prevention/Asset Protection professional to coach associates on shrink awareness and theft deterrence while partnering with Store and AP Leadership to identify trends and craft action plans.

You will monitor store security, conduct interviews, and support investigations in a fast-paced retail environment. The role emphasizes delivering strong customer service, maintaining a safe store, and responding to incidents with composure.

Qualifications

• High school diploma or GED or equivalent years of experience.
• If state/local law requires a salesperson license, obtain within 60 days.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Education

High school diploma or GED

Licensed salesperson (where required)

Experience in loss prevention / asset protection

Tools

CCTV systems

EAS systems

Job description

Lowe's Companies, Inc. is seeking a dedicated Loss Prevention/Asset Protection professional to coach associates on shrink awareness and theft deterrence while partnering with Store and AP Leadership to identify trends and craft action plans.

You will monitor store security, conduct interviews, and support investigations in a fast-paced retail environment. The role emphasizes delivering strong customer service, maintaining a safe store, and responding to incidents with composure.