Loss Prevention & Investigations Specialist

Lowe's; Washington (District of Columbia); Presencial; USD 42.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Vision insurance

Paid time off

401(k) Retirement plan with company or

Employee Assistance Program

Descripción de la vacante

Lowe's in Washington, DC area is seeking an Asset Protection professional to lead shrink reduction and theft deterrence initiatives across store operations.

You will train associates, monitor security systems, conduct investigations, and collaborate with leadership to promote safety and compliance while delivering exceptional customer service. This role emphasizes integrity, vigilance, and decisive action.

Formación

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsabilidades

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Conocimientos

Shrink awareness

Theft deterrence

Customer service

Surveillance systems

Investigations

Interviews

Legal compliance

Educación

High school diploma or GED

Associate degree in Psychology or Criminal Justice

Professional accreditation (LPQ/LPC) or equivalent

Herramientas

CCTV

EAS

Descripción del empleo

Lowe's in Washington, DC area is seeking an Asset Protection professional to lead shrink reduction and theft deterrence initiatives across store operations.

You will train associates, monitor security systems, conduct investigations, and collaborate with leadership to promote safety and compliance while delivering exceptional customer service. This role emphasizes integrity, vigilance, and decisive action.