Long-Term Disability Claims Expert & Coach (Virtual)

Prudential Financial; South Dakota; On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Pension plan

Wellness programs

Education benefits

Employee stock purchase plan

Job summary

Prudential Financial's Long-Term Disability Core Team is seeking a Disability Claims Specialist to serve as a technical expert guiding claim professionals and the Team Lead toward high-quality outcomes. You will provide expert guidance on policy interpretation, medical and vocational considerations, and claim strategy while coaching peers and prioritizing actions to maintain block health.

With 3+ years of LT disability experience, you will analyze complex claims, support training, and contribute

Qualifications

• 3+ years of Long-Term Disability claim management experience.
• Advanced knowledge of long-term disability policy provisions, medical and vocational considerations.
• Ability to independently analyze complex or high-risk claims and provide guidance.

Responsibilities

• Serve as a Long Term Disability technical expert to the Team Lead and claim professionals on complex matters.
• Provide guidance on policy interpretation, medical/vocational considerations, and claim strategy.
• Coach claim professionals through complex scenarios, strengthening critical thinking and decision quality.
• Offer timely feedback to improve technical capability and claim block health.
• Analyze claim activity and outcomes to identify trends and coaching opportunities.
• Monitor inventory and performance indicators to support prioritization and corrective actions.
• Support development and delivery of technical training and knowledge sharing.
• Consult on high-risk or escalated claims, aligning approaches with policy provisions.

Skills

Disability claim management

Coaching

Policy interpretation

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial's Long-Term Disability Core Team is seeking a Disability Claims Specialist to serve as a technical expert guiding claim professionals and the Team Lead toward high-quality outcomes. You will provide expert guidance on policy interpretation, medical and vocational considerations, and claim strategy while coaching peers and prioritizing actions to maintain block health.

With 3+ years of LT disability experience, you will analyze complex claims, support training, and contribute