Long-Term Disability Claims Expert & Coach

Prudential Financial; Clifton (TX); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life and STD

Pension plan

Wellness program

Employee stock purchase plan

Job summary

Prudential Financial is seeking an experienced Disability Claims Specialist to act as a technical expert for Long-Term Disability claim management. The role involves guiding claim professionals, interpreting policy provisions, and advising on complex or high-risk claims while maintaining overall claim quality and block health.

You will coach teammates, analyze trends, and support training initiatives to strengthen technical capability and decision quality.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.

Responsibilities

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.

Skills

Disability claim management

Coaching and guidance

Technical guidance

Policy interpretation

Data interpretation

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking an experienced Disability Claims Specialist to act as a technical expert for Long-Term Disability claim management. The role involves guiding claim professionals, interpreting policy provisions, and advising on complex or high-risk claims while maintaining overall claim quality and block health.

You will coach teammates, analyze trends, and support training initiatives to strengthen technical capability and decision quality.