Logistics Support Specialist – Customer Care & Documentation

Saia

Memphis (TN)

On-site

USD 29,000 - 34,000

Full time

7 days ago

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Job summary

Saia in Memphis, TN is seeking an organized clerical/customer service associate to support terminal operations, ensuring shipment documentation is accurate and properly processed. You will assist with paperwork, recordkeeping and basic service requests to keep daily operations running smoothly.

The role involves handling inbound calls and emails, coordinating with drivers and operations staff, and resolving issues promptly.

Qualifications

Must have high school diploma or GED.
Authorized to work in the United States.
Read, write, communicate and comprehend the English language.

Responsibilities

Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
Maintains accurate filing and recordkeeping systems for shipments and terminal records.
Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
Reviews outbound load paperwork to ensure accuracy before dispatch.
Handles inbound calls and emails to provide timely resolution and a positive customer experience.
Arranges dock pickups and dock drops for customers in coordination with operations staff.
Provides assistance and support to internal and external drivers for the line haul department.
Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.