Logistics Customer Support Specialist I

Saia Inc.; Memphis (TN); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. is seeking a clerical and customer service professional to support terminal operations in Memphis. You will manage documentation, file records, and assist with daily paperwork to ensure smooth operations.

The role involves handling calls and emails, coordinating dock pickups/drops, and supporting drivers. Strong MS Office skills and attention to detail are essential. Equal opportunity employer.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and complete documents.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain accurate filing and recordkeeping systems for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork to ensure accuracy before dispatch.
• Handle inbound calls and emails to provide timely resolutions and positive customer experiences.
• Arrange dock pickups and drops for customers with operations staff.
• Provide support to drivers for the line haul department.
• Identify paperwork or process issues and escalate to prevent delays.

Skills

Customer service

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a clerical and customer service professional to support terminal operations in Memphis. You will manage documentation, file records, and assist with daily paperwork to ensure smooth operations.

The role involves handling calls and emails, coordinating dock pickups/drops, and supporting drivers. Strong MS Office skills and attention to detail are essential. Equal opportunity employer.