Logistics Customer Support Specialist

Saia Inc.; Appleton (WI); On-site; USD 31,000 - 37,000; Full time

Job summary

Saia Inc. is seeking a Customer Service Coordinator to support customers and terminal operations by managing communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The role involves handling inbound calls and emails, scheduling, and interfacing with dispatch to optimize pickup and delivery times.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Read, write and communicate in English to perform duties and documents.
• Experience with transportation or customer service preferred.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective actions.

Skills

Customer service

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Customer Service Coordinator to support customers and terminal operations by managing communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The role involves handling inbound calls and emails, scheduling, and interfacing with dispatch to optimize pickup and delivery times.