Logistics Support Specialist – Customer Care & Docs

20 Saia Motor Freight Line LLC; Memphis (TN); On-site; USD 29,000 - 34,000; Full time

Job summary

20 Saia Motor Freight Line LLC is seeking a detail-oriented clerical and customer service professional to support terminal operations. You will manage shipment documentation, assist with paperwork, and coordinate with drivers and operations staff to ensure timely, accurate processing.

The role emphasizes strong English communication, basic Microsoft Office skills, and a proactive service mindset to maintain smooth daily logistics activities.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform tasks and complete documents.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to drivers for the line haul department.
• Identifies paperwork or process issues and escalates as needed to prevent delays.

Skills

English proficiency

Customer service

Transportation experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

20 Saia Motor Freight Line LLC is seeking a detail-oriented clerical and customer service professional to support terminal operations. You will manage shipment documentation, assist with paperwork, and coordinate with drivers and operations staff to ensure timely, accurate processing.

The role emphasizes strong English communication, basic Microsoft Office skills, and a proactive service mindset to maintain smooth daily logistics activities.