Logistics Customer Experience Specialist

Saia Sales; Virginia; On-site; USD 30,000 - 37,000; Full time

Job summary

Saia is seeking a detail-oriented coordinator to support customers and terminal operations by managing communications and coordinating service activities. You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

Join Saia to work in a busy terminal environment, handling inbound calls and emails, scheduling, dispatch paperwork, and data entry while contributing to a culture of safety and service excellence.

Qualifications

• Minimum of 2+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service experience

Transportation knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a detail-oriented coordinator to support customers and terminal operations by managing communications and coordinating service activities. You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

Join Saia to work in a busy terminal environment, handling inbound calls and emails, scheduling, dispatch paperwork, and data entry while contributing to a culture of safety and service excellence.