Logistics Support & Customer Care Specialist

FedEx; Ontario (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

FedEx is seeking an interview-position agent to provide accurate information and assist customers directly, while handling administrative duties for efficient operations. The role supports promoting continued sales and generating incremental revenue where possible.

The position emphasizes strong interpersonal and verbal communication along with analytical and problem-solving skills, in a fast-paced, monitored work environment. A high school diploma is required, college diploma preferred.

Qualifications

• High school diploma or equivalent required; college diploma preferred.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem solving skills.
• Demonstrated ability to handle stress and work in a highly pressured environment.

Responsibilities

• Provide accurate information and assistance to customers requiring direct customer interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate potential incremental revenue wherever possible.

Skills

Interpersonal communication

Problem solving

Stress management

Customer service

Education

High school diploma/equivalent

Job description

FedEx is seeking an interview-position agent to provide accurate information and assist customers directly, while handling administrative duties for efficient operations. The role supports promoting continued sales and generating incremental revenue where possible.

The position emphasizes strong interpersonal and verbal communication along with analytical and problem-solving skills, in a fast-paced, monitored work environment. A high school diploma is required, college diploma preferred.