Freight & Logistics Support Specialist

FedEx Freight; Bismarck (ND); On-site; USD 22,000 - 31,000; Full time

Job summary

FedEx Freight is seeking an administrative/customer service associate to support daily freight operations in a fast-paced service center. You will handle customer inquiries, schedule pickups, process shipments, and assist with documentation and billing tasks to ensure smooth operations.

The role requires strong communication skills, basic math, and the ability to learn FedEx systems. Office environment with varying hours and a focus on accuracy and teamwork.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers' needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle customer needs and process documentation for freight movement.
• Perform administrative/clerical functions (filing, copying, imaging, phones, data entry).
• Verify and complete required documentation and reports.
• Provide information and assistance to customers, including rate quotes and service options.
• Enter freight shipment data, status updates, and billing information.
• Administer freight pick-up process as needed.
• Assist customers via phone, email, or fax with inquiries.
• Make freight delivery appointments.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and sales to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.

Skills

Phone and interpersonal skills

Written and verbal communication

Time management

Multi-tasking

Teamwork

Data entry

Learning computer systems

Education

High school diploma or GED

Tools

Office equipment

Job description

FedEx Freight is seeking an administrative/customer service associate to support daily freight operations in a fast-paced service center. You will handle customer inquiries, schedule pickups, process shipments, and assist with documentation and billing tasks to ensure smooth operations.

The role requires strong communication skills, basic math, and the ability to learn FedEx systems. Office environment with varying hours and a focus on accuracy and teamwork.