Logistics Support & Customer Care Specialist

Saia; Des Moines (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is seeking an organized clerical and customer service teammate to support terminal operations in Des Moines, IA. You will handle shipment documentation, data entry, and customer inquiries to ensure accurate, timely processing and smooth daily workflows. The role emphasizes clerical work, coordination with drivers and operations staff, and a customer-focused approach.

Strong MS Office skills and a high school diploma are required; 18+ and authorized to work in the U.S. are essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and interact with customers and management.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers with operations staff.
• Provides support to drivers for the line haul department.
• Identifies paperwork or process issues and escalates to prevent delays.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Saia is seeking an organized clerical and customer service teammate to support terminal operations in Des Moines, IA. You will handle shipment documentation, data entry, and customer inquiries to ensure accurate, timely processing and smooth daily workflows. The role emphasizes clerical work, coordination with drivers and operations staff, and a customer-focused approach.

Strong MS Office skills and a high school diploma are required; 18+ and authorized to work in the U.S. are essential.