Logistics Customer Support & Documentation Clerk

Saia Inc.; Des Moines (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. in Des Moines is seeking a detail-oriented Operations Clerk to support terminal operations and customer service. You will handle documentation, data entry, and communication with drivers and customers to keep shipments moving smoothly.

Join a team that values efficiency, accuracy, and responsive service. The role offers daily clerical tasks, standard hours on-site, and opportunities to grow within a national logistics company.

Qualifications

• Must be at least 18 years old and eligible to work in the United States.
• High school diploma or GED required.
• Ability to read, write, and communicate in English for paperwork and instructions.
• Preferred: transportation, customer service, or related experience; knowledge of Microsoft Office.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in Des Moines is seeking a detail-oriented Operations Clerk to support terminal operations and customer service. You will handle documentation, data entry, and communication with drivers and customers to keep shipments moving smoothly.

Join a team that values efficiency, accuracy, and responsive service. The role offers daily clerical tasks, standard hours on-site, and opportunities to grow within a national logistics company.