Logistics & Service Center Support Specialist

FedEx Freight; Tulsa (OK); Hybrid; USD 26,000 - 32,000; Full time

Job summary

FedEx Freight in Tulsa is seeking an experienced administrative/customer service professional to support daily freight operations. You will handle documentation, data entry, and customer inquiries, while coordinating pickups, deliveries, and billing processes.

The role requires strong communication, time management, and multitasking abilities in a fast-paced environment. Office staff may work with various FedEx systems and collaborate with sales and operations.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to learn required computer systems/programs.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, and mail/distribution.
• Verify and complete required documentation and reports.
• Provide information and assistance to customers, determine pickup/delivery needs, and sell services.
• Enter freight shipment information, status updates, and generate freight bills.
• Administer freight pickup processes and assist customers via phone, email, or fax.
• Schedule freight deliveries, respond to inquiries, and resolve issues.

Skills

Phone skills

Interpersonal skills

Time management

Multi-tasking

Communication skills

Team player

Data entry

Attention to detail

Education

High school diploma or GED

Tools

PC experience

General office equipment

Freight systems familiarity

Job description

FedEx Freight in Tulsa is seeking an experienced administrative/customer service professional to support daily freight operations. You will handle documentation, data entry, and customer inquiries, while coordinating pickups, deliveries, and billing processes.

The role requires strong communication, time management, and multitasking abilities in a fast-paced environment. Office staff may work with various FedEx systems and collaborate with sales and operations.