Logistics Service Center Support Specialist

FedEx Freight; Berlin (VT); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation & paid holidays

Job summary

FedEx Freight in the United States is seeking an administrative/customer service associate to handle customer needs, process documentation for freight movements, and support daily service center operations.

You will perform clerical tasks, input shipment data, schedule pickups, answer inquiries, and coordinate with sales and operations to ensure timely, accurate service. This role offers exposure to freight operations and a fast-paced team environment.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to learn FedEx service products to assist customers.
• PC experience with required computer systems.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to work independently and/or as part of a team.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle administrative/clerical functions and maintain files.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pick-up/delivery needs.
• Enter freight shipment information into computer systems and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and/or fax with inquiries.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and additional departments to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.

Skills

Strong phone skills

Interpersonal skills

Data entry

Time management

Organizational skills

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

FedEx Freight in the United States is seeking an administrative/customer service associate to handle customer needs, process documentation for freight movements, and support daily service center operations.

You will perform clerical tasks, input shipment data, schedule pickups, answer inquiries, and coordinate with sales and operations to ensure timely, accurate service. This role offers exposure to freight operations and a fast-paced team environment.