Freight Center Support Specialist

FedEx Freight; Pasadena (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT)

Paid holidays (FT)

Job summary

FedEx Freight is seeking an administrative/customer service associate to support daily freight operations. You will handle customer inquiries, process documentation, and input shipments into our system, ensuring accurate freight billing and scheduling.

The role emphasizes efficient communication, problem solving, and teamwork in a fast-paced service center environment. High school diploma or GED required, with prior office or transport experience preferred.

Qualifications

• High school diploma or GED are required or preferred.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment and PC systems.

Responsibilities

• Handle customer needs and process freight-related documentation.
• Verify and complete required reports.
• Provide accurate information to customers and process pick-up/delivery needs.
• Enter freight information into computer systems and generate freight bills.
• Administer freight pick-up processes and assist customers via multiple channels.
• Coordinate with sales and operations to resolve issues and meet customer needs.

Skills

Customer service

Phone skills

Written and verbal communication

Time management

Teamwork

Data entry

Ten-key skills

PC experience

Education

High school diploma or GED

Tools

Office software

Job description

FedEx Freight is seeking an administrative/customer service associate to support daily freight operations. You will handle customer inquiries, process documentation, and input shipments into our system, ensuring accurate freight billing and scheduling.

The role emphasizes efficient communication, problem solving, and teamwork in a fast-paced service center environment. High school diploma or GED required, with prior office or transport experience preferred.