Freight Center Support Specialist

FedEx Freight; California; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Vacation and paid holidays

Job summary

FedEx Freight is seeking an administrative professional to support daily service-center operations. You will handle customer inquiries, process freight documentation, schedule pickups, and assist drivers and city operations while maintaining accurate records.

The role emphasizes strong communication, math skills, and ability to work in a fast-paced environment. This posting reflects standard FedEx processes and equal opportunity employment.

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Typing/data entry skills
• PC experience with required computer systems/programs
• Demonstrated time management and multitasking abilities

Responsibilities

• Perform administrative/clerical duties: filing, copying, imaging, answering phones, data entry, mail distribution
• Verify and complete required documentation and reports
• Assist customers with inquiries, summarizing needs, and updating systems
• Enter freight shipment data, status updates, and billing information
• Schedule freight pickups and coordinate delivery appointments
• Handle customer questions via phone, email, and fax
• Review Hours-of-Service logs and report discrepancies
• Coordinate with sales, operations, and service centers to resolve issues
• Process deposits and COD remittances, reconcile cash and checks

Skills

Strong phone skills

Interpersonal skills

Data entry

Time management

Multitasking

Verbal communication

Written communication

Attention to detail

Job description

FedEx Freight is seeking an administrative professional to support daily service-center operations. You will handle customer inquiries, process freight documentation, schedule pickups, and assist drivers and city operations while maintaining accurate records.

The role emphasizes strong communication, math skills, and ability to work in a fast-paced environment. This posting reflects standard FedEx processes and equal opportunity employment.