Logistics Service Center Associate - Customer Support & Admin

FedEx Freight, Inc.; Pawtucket (RI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Paid vacation

Job summary

FedEx Freight, Inc. in Rhode Island is seeking an administrative/customer service professional to handle customer needs, documentation for freight movements, and daily service-center operations.

Responsibilities include filing, data entry, answering phones, coordinating pickups/deliveries, processing freight bills, assisting drivers and city operations, and ensuring accuracy of records. Hours vary; starting rate shown; Equal Opportunity Employer.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pickup/delivery needs, problem resolution, updating systems for special handling requirements, selling services, and providing potential leads to sales.
• Enter freight shipment information into computer system, status updates, and generate freight bills.
• Administer freight pickup process as required.
• Assist customers via phone, e-mail and/or fax in inquiries including tracing shipments, rate quotes, tariff discrepancies, billing questions, etc.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies to leadership.
• Assist city operations with driver check-in and related documentation, coordinating drop-offs and collections.
• Communicate with sales, operations and other centers to ensure customer needs are met and issues resolved.
• Reconcile cash and checks, prepare deposits and COD remittance as needed.
• Comply with laws and company policies; perform other duties as required.

Skills

Phone skills

Interpersonal skills

Time management

Organizational skills

Multi-tasking

Communication skills

Data entry

Ten-key skills

PC proficiency

Teamwork

Education

High school diploma or GED

Job description

FedEx Freight, Inc. in Rhode Island is seeking an administrative/customer service professional to handle customer needs, documentation for freight movements, and daily service-center operations.

Responsibilities include filing, data entry, answering phones, coordinating pickups/deliveries, processing freight bills, assisting drivers and city operations, and ensuring accuracy of records. Hours vary; starting rate shown; Equal Opportunity Employer.