Freight Center Support Specialist

FedEx Freight; Pawtucket (RI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision care

Dental insurance

Paid time off

401(k) retirement plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT)

Paid holidays (FT)

Job summary

FedEx Freight in Pawtucket, RI is seeking a reliable administrative customer service associate to support daily service center operations. You will handle customer needs, process freight documentation, and perform clerical tasks in a fast-paced environment.

The role requires strong phone and written communication, data entry accuracy, and the ability to work with sales, operations, and drivers to resolve issues. Starting pay is $20.80 per hour with potential for up to $24.34.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.

Responsibilities

• Answer phones, data entry, filing, and mail distribution.
• Verify and complete required documentation and reports.
• Provide information and assistance to customers on pick-up/delivery needs.
• Enter freight shipment information into systems and generate freight bills.
• Assist customers via phone, e-mail, and/or fax with inquiries.
• Coordinate drivers and service center communications to meet customer needs.

Skills

Customer service

Office experience

Data entry

Phone skills

Time management

Communication skills

PC proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

FedEx Freight in Pawtucket, RI is seeking a reliable administrative customer service associate to support daily service center operations. You will handle customer needs, process freight documentation, and perform clerical tasks in a fast-paced environment.

The role requires strong phone and written communication, data entry accuracy, and the ability to work with sales, operations, and drivers to resolve issues. Starting pay is $20.80 per hour with potential for up to $24.34.