Freight Service Center Support — Customer Care & Ops (Health & 401k)

FedEx Freight; North Billerica (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid holidays

Job summary

FedEx Freight in the United States is seeking an administrative associate to support customers and lanes at the service center. You will handle documentation, data entry, scheduling, and inquiries, ensuring timely communication with sales and operations.

The role emphasizes accuracy, multitasking, and professional client interaction. You will work in an office/dock environment with a fast-paced, deadline-driven team.

Qualifications

• Strong written and verbal communication skills.
• Ability to count and perform basic math, with or without calculator.
• Proficient in using general office equipment and computer systems.
• Ability to follow instructions and complete training.

Responsibilities

• Perform administrative/clerical tasks such as filing, data entry and answering phones.
• Verify and complete required documentation and reports.
• Assist customers with pick‑up/delivery needs and answer inquiries.
• Enter freight shipment information into computer systems and generate bills.
• Schedule freight pick‑ups and coordinate driver activities.
• Communicate with sales and operations to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Ensure compliance with laws and company policies.

Skills

Customer service

Phone skills

Data entry

Time management

Multi-tasking

Communication

Problem solving

Education

High school diploma or GED

General office experience

Customer service experience preferred

Transportation experience preferred

Job description

FedEx Freight in the United States is seeking an administrative associate to support customers and lanes at the service center. You will handle documentation, data entry, scheduling, and inquiries, ensuring timely communication with sales and operations.

The role emphasizes accuracy, multitasking, and professional client interaction. You will work in an office/dock environment with a fast-paced, deadline-driven team.