Freight Service Center Support Specialist

FedEx Freight, Inc.; North Billerica (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid holidays

Job summary

FedEx Freight, Inc. in MA is seeking an Office Assistant to handle customer needs, process freight documentation, and support day-to-day operations in the service center.

The role focuses on clerical tasks, data entry, phone support, and coordinating pickups, with emphasis on accuracy and timely communication with customers and drivers.

This is a fast-paced environment; prior office and customer service experience preferred, and the position offers competitive hourly pay.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

Responsibilities

• Perform clerical tasks like filing, imaging, answering phones, and data entry.
• Verify and complete required documentation and reports.
• Provide information and assist customers with pickup/delivery needs.
• Enter shipment data and generate/adjust freight bills.
• Assist customers via phone, email, and fax with inquiries.
• Coordinate driver check-in and city operations tasks.
• Collaborate with sales to meet customer needs.

Skills

Office administration

Customer service

Data entry

Phone handling

Time management

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Data entry systems

PC software

Job description

FedEx Freight, Inc. in MA is seeking an Office Assistant to handle customer needs, process freight documentation, and support day-to-day operations in the service center.

The role focuses on clerical tasks, data entry, phone support, and coordinating pickups, with emphasis on accuracy and timely communication with customers and drivers.

This is a fast-paced environment; prior office and customer service experience preferred, and the position offers competitive hourly pay.