Evening Freight Service Center Associate

FedEx Freight, Inc.; Williamsport (MD); On-site; USD 26,000 - 31,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Office Clerk to support the service center by handling customer needs, processing freight documentation, and performing essential administrative tasks in a fast-paced environment. The role emphasizes accurate data entry, strong communication, and teamwork, with hours potentially varying.

Starting pay is $19.23 per hour, with a range up to $22.51 for the posted location(s). This position is based in a standard office/dock setting and participates in FedEx’s equal

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist customers.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pickup/delivery needs, update systems, sell services and provide leads.
• Enter freight shipment information into computer system, status shipments, generate freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in inquiries (tracking, quotes, billing, etc.).
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations, including checking-in drivers and related documentation.
• Coordinate with sales, operations and other service centers to meet customer needs.
• Reconcile cash and checks collected, prepare deposits and COD remittance as required.
• Comply with laws/regulations and company policies/procedures.
• Perform other duties as required.

Skills

Phone skills

Interpersonal skills

Data entry

Typing

PC experience

Written communication

Verbal communication

Teamwork

Time management

Office experience

Education

High school diploma or GED

Tools

Computer

Fax machine

Copier

Scanner

Job description

FedEx Freight, Inc. is seeking an Office Clerk to support the service center by handling customer needs, processing freight documentation, and performing essential administrative tasks in a fast-paced environment. The role emphasizes accurate data entry, strong communication, and teamwork, with hours potentially varying.

Starting pay is $19.23 per hour, with a range up to $22.51 for the posted location(s). This position is based in a standard office/dock setting and participates in FedEx’s equal