Logistics Operations & Dispatch Coordinator

Saia; Owatonna (MN); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia is seeking a detail-oriented professional to support customers and terminal operations by coordinating service activities and communications. You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

The role involves handling inquiries, scheduling, coordinating with dispatch, and supporting billing and data entry. You will also verify delivery performance, resolve issues, and maintain terminal records in a

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform the job and interact with customers, management, and government representatives.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Transportation experience

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a detail-oriented professional to support customers and terminal operations by coordinating service activities and communications. You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

The role involves handling inquiries, scheduling, coordinating with dispatch, and supporting billing and data entry. You will also verify delivery performance, resolve issues, and maintain terminal records in a