Logistics Operations Clerk II – Customer Service & Coordination

20 Saia Motor Freight Line LLC; Owatonna (MN); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia is seeking a customer service/operations support role to assist customers and terminal operations by managing communications and coordinating service activities. The position emphasizes timely documentation, problem solving, and relationship building to improve operational efficiency.

Responsibilities include handling calls and emails, scheduling, and collaborating with dispatch to resolve conflicts while ensuring accurate dispatch paperwork and billing support.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform the various tasks of the job, including but not limited to: converse with co-workers and customers; understand oral and written instructions; respond to questions and inquiries from management and government representatives; and accurately complete documents and records required of the position.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and address inquiries on orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirm delivery availability with dispatch and address scheduling conflicts.
• Prepare and review dispatch paperwork for accuracy and completeness.
• Support billing and data entry while maintaining accurate terminal records.
• Conduct driver check-ins to verify delivery performance and address service issues.
• Respond to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitor service activities, identify potential problems, and take corrective action to maintain quality.

Skills

Customer service

English proficiency

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a customer service/operations support role to assist customers and terminal operations by managing communications and coordinating service activities. The position emphasizes timely documentation, problem solving, and relationship building to improve operational efficiency.

Responsibilities include handling calls and emails, scheduling, and collaborating with dispatch to resolve conflicts while ensuring accurate dispatch paperwork and billing support.