Logistics Customer Care & Dispatch Specialist

Saia LTL Freight; City of Newburgh (NY); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Competitive compensation

Great benefits package

Job summary

Saia is seeking a customer service professional to provide escalated support and work closely with terminal operations to resolve disputes and scheduling conflicts. The role emphasizes accuracy, clear communication, and delivering operational excellence.

Responsibilities include handling inbound calls and emails, investigating freight issues, coordinating with dispatch, and preparing shipment paperwork. The position offers a benefits package and opportunities to improve service quality.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and interact with customers.

Responsibilities

• Handle inbound calls and emails, resolve escalated inquiries.
• Investigate freight issues, manage claims, and apply policies.
• Coordinate with terminal operations and dispatch to schedule deliveries.
• Prepare and review shipment and dispute paperwork for accuracy.
• Support billing, data entry, and recordkeeping.
• Conduct driver check-ins to verify deliveries and address concerns.
• Investigate OS&D exceptions and resolve issues to minimize claims.
• Identify recurring service issues and propose improvements.

Skills

Customer service

Communication

Microsoft Office

Work authorization

5+ years experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a customer service professional to provide escalated support and work closely with terminal operations to resolve disputes and scheduling conflicts. The role emphasizes accuracy, clear communication, and delivering operational excellence.

Responsibilities include handling inbound calls and emails, investigating freight issues, coordinating with dispatch, and preparing shipment paperwork. The position offers a benefits package and opportunities to improve service quality.