Logistics Customer Care & Dispatch Specialist

Saia Inc.; Boston (MA); Sur place; USD 32 000 - 39 000; Plein temps

Résumé du poste

Saia Inc. in Boston seeks a Customer Service Coordinator who provides support to customers and terminal operations by managing communications and coordinating service activities. You will deliver accurate documentation, assist with scheduling, billing, data entry, and driver check-ins to maintain service quality and customer satisfaction.

This role requires US work authorization, a high school diploma, and strong English communication; experience in transportation or logistics is preferred.

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• Authorized to work in the United States.
• Excellent written and verbal English communication.

Responsabilités

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Connaissances

Customer service

Communication

English proficiency

Team player

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Saia Inc. in Boston seeks a Customer Service Coordinator who provides support to customers and terminal operations by managing communications and coordinating service activities. You will deliver accurate documentation, assist with scheduling, billing, data entry, and driver check-ins to maintain service quality and customer satisfaction.

This role requires US work authorization, a high school diploma, and strong English communication; experience in transportation or logistics is preferred.