Logistics Customer Support Specialist

Saia; Appleton (WI); On-site; USD 31,000 - 37,000; Full time

Job summary

Saia is seeking a friendly, detail-oriented Customer Service/Dispatch Associate to support customers and terminal operations. You will manage communications, coordinate service activities, and ensure timely documentation to strengthen relationships and improve efficiency.

In this role, you will handle calls and emails, schedule deliveries, review dispatch paperwork, assist billing, and monitor service performance.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service experience

Transportation knowledge

Microsoft Office knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a friendly, detail-oriented Customer Service/Dispatch Associate to support customers and terminal operations. You will manage communications, coordinate service activities, and ensure timely documentation to strengthen relationships and improve efficiency.

In this role, you will handle calls and emails, schedule deliveries, review dispatch paperwork, assist billing, and monitor service performance.