Logistics Customer Care & Dispatch Specialist

Saia Inc.; Florida; On-site; USD 29,000 - 33,000; Full time

Job summary

Saia is seeking a clerical associate to support terminal operations and customer service. You will ensure shipment documentation is accurate, organized and properly processed, aiding daily operations through filing, recordkeeping, and administrative tasks.

Responsibilities include handling calls and emails, coordinating dock pickups and drops, and assisting drivers and the line haul team to prevent delays. Workplace requires office and warehouse exposure.

Qualifications

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or GED required; Read, write, and communicate in English effectively.
• Preferred experience in transportation, logistics, or customer service is a plus.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain filing and recordkeeping for shipments and terminal records.
• Distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to provide timely customer service.
• Arrange dock pickups and drops in coordination with operations staff.
• Support drivers and the line haul team with administrative tasks.
• Identify issues and assist with projects to prevent delays.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a clerical associate to support terminal operations and customer service. You will ensure shipment documentation is accurate, organized and properly processed, aiding daily operations through filing, recordkeeping, and administrative tasks.

Responsibilities include handling calls and emails, coordinating dock pickups and drops, and assisting drivers and the line haul team to prevent delays. Workplace requires office and warehouse exposure.