Logistics Operations Coordinator

Saia Inc.; Owatonna (MN); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia Inc. in Minnesota is seeking a Customer Service Coordinator to support customers and terminal operations by managing communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The role requires handling inquiries, coordinating pickups and deliveries, and assisting with billing while maintaining terminal records.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language for job duties.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Transportation experience

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in Minnesota is seeking a Customer Service Coordinator to support customers and terminal operations by managing communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. The role requires handling inquiries, coordinating pickups and deliveries, and assisting with billing while maintaining terminal records.