Logistics Customer Success Specialist

Saia Motor Freight Line LLC

Appleton (WI)

On-site

USD 31,000 - 37,000

Full time

3 days ago

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Job summary

Saia Motor Freight Line LLC is seeking a customer service coordinator to support customers and terminal operations. You will handle inbound calls and emails, schedule appointments, and coordinate service activities to improve delivery performance.

Located in a busy terminal environment, this role requires clear English communication, data entry accuracy, and teamwork with drivers and dispatch. Previous transportation or customer service experience is preferred, with opportunities for learning

Qualifications

Minimum 18 years of age and authorized to work in the United States.
Strong written and verbal communication skills in English.
Experience in customer service is preferred.

Responsibilities

Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
Confirms delivery availability with dispatch and addresses scheduling conflicts.
Prepares and reviews dispatch paperwork for accuracy and completeness.
Supports billing and data entry while maintaining accurate terminal records.
Conducts driver check-ins to verify delivery performance and address service issues.
Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.