Customer Care & Dispatch Coordinator

Saia Inc.; Billings (MT); On-site; USD 29,000 - 36,000; Full time

Job summary

Saia Inc. is seeking a Customer Service/Operations Support professional to assist customers and terminal operations by coordinating service activities and managing communications.

The role focuses on accurate documentation and timely assistance to strengthen relationships and improve efficiency. Key responsibilities include handling calls and emails, coordinating scheduling, and supporting billing and data entry while ensuring quality and timely delivery performance.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties, understand instructions and accurately complete documents.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Customer Service/Operations Support professional to assist customers and terminal operations by coordinating service activities and managing communications.

The role focuses on accurate documentation and timely assistance to strengthen relationships and improve efficiency. Key responsibilities include handling calls and emails, coordinating scheduling, and supporting billing and data entry while ensuring quality and timely delivery performance.