Logistics Customer Success Specialist II

Saia Inc.; North Reading (MA); On-site; USD 66,191,000 - 80,661,000; Full time

Job summary

Saia Inc. is seeking a Customer Service/Dispatch Coordinator to support customers and terminal operations, coordinating service activities and preparing dispatch documentation.

You’ll help strengthen customer relationships and improve operational efficiency through timely communication and accurate paperwork. Responsibilities include handling inquiries by phone and email, coordinating with terminal operations to optimize pickup and delivery times, and assisting with billing and data entry while

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform the job tasks and complete required documents.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Customer Service/Dispatch Coordinator to support customers and terminal operations, coordinating service activities and preparing dispatch documentation.

You’ll help strengthen customer relationships and improve operational efficiency through timely communication and accurate paperwork. Responsibilities include handling inquiries by phone and email, coordinating with terminal operations to optimize pickup and delivery times, and assisting with billing and data entry while