Logistics Customer Care & Dispatch Specialist

Saia Inc.; Louisiana, Spokane (MO, LA); On-site; USD 31,000 - 39,000; Full time

Job summary

Saia is seeking a customer support professional to deliver escalated assistance to customers and work closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

The role involves handling inbound inquiries, investigating freight issues, coordinating with dispatch, and preparing accurate paperwork, with a focus on timely issue resolution and quality

Qualifications

• 5+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Job description

Saia is seeking a customer support professional to deliver escalated assistance to customers and work closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

The role involves handling inbound inquiries, investigating freight issues, coordinating with dispatch, and preparing accurate paperwork, with a focus on timely issue resolution and quality