Logistics Manager: Customer Service Leader

Gulf Winds International; Savannah (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead its Customer Service team and drive world-class service across all markets.

The role is hybrid, reporting to the Director of Customer Service, and focuses on performance improvement, onboarding, and customer satisfaction across multiple accounts. The ideal candidate has strong communication, leadership, and problem-solving skills, with experience in logistics or transportation and a Bachelor's degree or equivalent.

Qualifications

• Must possess strong communication and writing skills to interface with customers and internal teams.
• Experience leading and motivating a customer service team to meet performance goals.
• Knowledge of transportation or logistics industry helpful and preferred.

Responsibilities

• Lead and engage the Customer Service team to deliver world-class service.
• Establish and monitor quarterly goals aligned with company objectives.
• Develop reports and dashboards to track KPIs and identify improvement opportunities.
• Coordinate onboarding and ongoing interactions with key customers and accounts.

Skills

Communication

Leadership

Problem solving

Attention to detail

Team management

Excel

CRM software

ERP systems

Education

Bachelor’s degree

Tools

Microsoft Excel

CRM software

ERP systems

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead its Customer Service team and drive world-class service across all markets.

The role is hybrid, reporting to the Director of Customer Service, and focuses on performance improvement, onboarding, and customer satisfaction across multiple accounts. The ideal candidate has strong communication, leadership, and problem-solving skills, with experience in logistics or transportation and a Bachelor's degree or equivalent.