Hybrid Logistics Manager: Lead Customer Success & Ops

Gulf Winds International Inc.; Mobile (AL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gulf Winds International Inc. is seeking a Logistics Manager to lead a customer service-focused team across multiple markets. The role is hybrid and requires candidates living in Gulf Winds market areas. You will drive service quality, cost control, and process improvements across daily operations.

The position reports to the Director of Customer Service and emphasizes ownership, accountability, and delivering world-class outcomes in a fast-moving logistics environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in logistics management and customer service.
• Strong communication and leadership abilities.

Responsibilities

• Lead and support the customer service team to deliver world-class service.
• Monitor team dashboards and manage KPIs.
• Onboard and train staff; coach for performance.
• Audit accounts and manage costs and profitability.
• Coordinate daily logistics tasks and process improvements.

Skills

Logistics management

Team leadership

Customer service

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International Inc. is seeking a Logistics Manager to lead a customer service-focused team across multiple markets. The role is hybrid and requires candidates living in Gulf Winds market areas. You will drive service quality, cost control, and process improvements across daily operations.

The position reports to the Director of Customer Service and emphasizes ownership, accountability, and delivering world-class outcomes in a fast-moving logistics environment.