Hybrid Logistics Manager: Lead Customer Service & Operations

Gulf Winds International Inc.; Norfolk (VA); Hybride; USD 75 000 - 110 000; Plein temps

Résumé du poste

Gulf Winds International Inc. is seeking a Logistics Manager to lead the Customer Service team across all markets in a hybrid setting.

The role reports to the Director of Customer Service and emphasizes owning outcomes, driving process improvements, and delivering world-class service for contracts and key accounts. The role requires strong communication, leadership, and industry knowledge, with experience in logistics, drayage, and warehousing operations.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Self-starter and willing to work with minimal supervision.
• Knowledge of transportation industry, logistics and supply chain.
• Bachelor’s degree or equivalent experience; prior management experience is a plus.
• Excellent organizational skills; ability to motivate, train, lead and evaluate staff performance.

Responsabilités

• Lead and develop the Customer Service team to deliver world-class service.
• Establish and monitor quarterly goals aligned to department and company objectives.
• Develop and maintain reports; monitor dashboards to control costs and improve profitability.
• Oversee customer onboarding for key and contract accounts and ensure satisfaction.
• Coordinate team activities including regular meetings, coaching, and performance reviews.

Connaissances

Communication skills

Leadership

Self-starter

Writing skills

Industry knowledge: logistics

Formation

Bachelor’s degree or equivalent experience

Management experience (plus)

Description du poste

Gulf Winds International Inc. is seeking a Logistics Manager to lead the Customer Service team across all markets in a hybrid setting.

The role reports to the Director of Customer Service and emphasizes owning outcomes, driving process improvements, and delivering world-class service for contracts and key accounts. The role requires strong communication, leadership, and industry knowledge, with experience in logistics, drayage, and warehousing operations.