Hybrid Logistics Manager: Lead Customer Service

Gulf Winds International Inc.; Dallas (TX); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team across all markets. The role combines strategic oversight with hands-on leadership to deliver world-class service in a hybrid work environment.

Reporting to the Director of Customer Service, you will manage daily operations, monitor performance dashboards, support onboarding for key accounts, and drive process improvements.

Qualifications

• Must have strong communication and writing skills to interface with customers.
• Self-starter with minimal supervision.
• Knowledge of transportation, logistics and supply chain.
• Excellent organizational abilities.
• Experience leading and evaluating team performance.

Responsibilities

• Lead and develop the Customer Service team to deliver world-class service.
• Monitor performance metrics and drive process improvements.
• Oversee onboarding of new accounts and ongoing client engagement.
• Collaborate with other departments to meet goals.
• Prepare reports and manage team budgets and costs.

Skills

Strong communication & writing

Self-starter

Transportation industry knowledge

Logistics and supply chain

Organizational skills

Team leadership & coaching

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team across all markets. The role combines strategic oversight with hands-on leadership to deliver world-class service in a hybrid work environment.

Reporting to the Director of Customer Service, you will manage daily operations, monitor performance dashboards, support onboarding for key accounts, and drive process improvements.