Hybrid Logistics Manager: Lead a High-Impact Customer Team

Gulf Winds International; North Charleston (SC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Gulf Winds International is seeking a Logistics Manager to lead the Customer Service team across all markets. This hybrid role focuses on delivering world-class service, onboarding key accounts, and optimizing performance and costs.

You will report to the Director of Customer Service and collaborate across departments to drive profitability and customer satisfaction in a fast-moving environment.

Qualifications

• Must possess strong communication & writing skills to interface with customers.
• Self-starter who can work with minimal supervision.
• Knowledge of transportation, logistics, and supply chain concepts.
• Excellent organizational and time-management abilities.
• Ability to motivate, train, lead, and evaluate team performance.

Responsibilities

• Lead and engage a high-performing customer service team in daily operations.
• Monitor team dashboards, KPIs, and performance to ensure service levels.
• Onboard and integrate new accounts, manage onboarding for key customers.
• Address customer issues and drive continuous process improvements.
• Collaborate with sales and operations to optimize margins and costs.

Skills

Communication skills

Self-starter

Logistics knowledge

Organizational skills

People leadership

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International is seeking a Logistics Manager to lead the Customer Service team across all markets. This hybrid role focuses on delivering world-class service, onboarding key accounts, and optimizing performance and costs.

You will report to the Director of Customer Service and collaborate across departments to drive profitability and customer satisfaction in a fast-moving environment.