Hybrid Logistics Manager - Lead Customer Service & Growth

Gulf Winds International Inc.; Seabrook (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team in a hybrid role across markets. The role emphasizes driving world-class service, managing daily operations, and improving margins and processes aligned with company goals.

You will report to the Director of Customer Service, supervise staff, monitor dashboards, and coach team members to meet objectives. This role requires strong communication and logistics knowledge.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Self-starter and able to work with minimal supervision and execute tasks at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills and ability to motivate, train, lead, and evaluate staff.

Responsibilities

• Lead the customer service team to deliver world-class service across markets.
• Monitor goals, dashboards, and KPIs; identify opportunities for cost reduction and process improvement.
• Coach, train, and motivate staff to meet performance objectives consistent with company values.
• Oversee onboarding and ongoing relationships with key and contract accounts.
• Collaborate with other departments to ensure customer satisfaction and retention.
• Review margins and ensure accuracy of billing and cost controls.

Skills

Strong communication

Self-starter

Transportation industry knowledge

Organizational skills

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team in a hybrid role across markets. The role emphasizes driving world-class service, managing daily operations, and improving margins and processes aligned with company goals.

You will report to the Director of Customer Service, supervise staff, monitor dashboards, and coach team members to meet objectives. This role requires strong communication and logistics knowledge.