Logistics Manager: Lead a High-Impact Customer Team

Gulf Winds International; Seabrook (TX); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Gulf Winds International, Inc. seeks a Logistics Manager to lead a customer service team across all markets. The role focuses on onboarding, process improvement, and delivering world-class service while managing costs and profitability.

The position requires strong leadership, deep logistics knowledge, and the ability to drive reliable performance within a fast-paced environment. Hybrid work setup across markets is offered.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Must be a self-starter and able to work with minimal supervision.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate team performance.

Responsibilities

• Lead and enable the team to provide world class customer service to customers.
• Manage and develop customer service staff, set expectations, and perform reviews.
• Coach, train, and motivate staff to meet performance objectives aligned with company goals.
• Hold team members accountable to defined expectations.
• Establish and monitor quarterly goals aligned to department and company goals; manage costs and credits.
• Develop and maintain reports; monitor dashboards to identify improvements and profitability.

Skills

Communication and writing

Self-starter

Transportation/logistics knowledge

Organizational skills

Leadership and coaching

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. seeks a Logistics Manager to lead a customer service team across all markets. The role focuses on onboarding, process improvement, and delivering world-class service while managing costs and profitability.

The position requires strong leadership, deep logistics knowledge, and the ability to drive reliable performance within a fast-paced environment. Hybrid work setup across markets is offered.