Logistics Manager - Customer Experience Lead

Gulf Winds International Inc.; North Charleston (SC); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team across all markets, driving world-class service and owning outcomes. This hybrid role reports to the Director of Customer Service and supports onboarding for key accounts while guiding daily operations and staff performance.

The position emphasizes coaching, process improvements, and cross-functional collaboration to enhance customer satisfaction and profitability across multiple ports and markets.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills and attention to detail.
• Ability to motivate, train, lead, and evaluate the performance of team members.

Responsibilities

• Lead and develop the Customer Service team to deliver world-class service.
• Establish and monitor quarterly goals aligned to department and company objectives.
• Maintain and improve team dashboards, cost controls, and profitability.
• Oversee customer onboarding and routine interactions with key accounts.
• Review margins and billing accuracy to maximize profitability.
• Coordinate ad hoc tasks, audits, and training as needed.

Skills

Communication skills

Self-starter

Transportation industry knowledge

Organizational skills

Leadership and coaching

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead the Customer Service team across all markets, driving world-class service and owning outcomes. This hybrid role reports to the Director of Customer Service and supports onboarding for key accounts while guiding daily operations and staff performance.

The position emphasizes coaching, process improvements, and cross-functional collaboration to enhance customer satisfaction and profitability across multiple ports and markets.