Logistics Manager: Customer Service & Team Leader

Gulf Winds International Inc.; Baltimore (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gulf Winds International, Inc. seeks a Logistics Manager to lead a capable Customer Service team across all markets in a hybrid role. You will drive world-class service, onboard key accounts, and manage day-to-day operations.

Reporting to the Director of Customer Service, you’ll own performance metrics, develop staff, and streamline processes to maximize efficiency and profitability across multiple market locations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication and writing skills.
• Experience in logistics or transportation industry.
• Proven leadership of a team.
• Ability to manage multiple priorities.

Responsibilities

• Lead customer service team to deliver world-class support.
• Monitor KPIs and drive process improvements.
• Onboard new contracts and manage onboarding.
• Coordinate with operations to optimize costs.
• Conduct monthly performance reviews.

Skills

Leadership

Communication

Self-starter

Logistics knowledge

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Gulf Winds International, Inc. seeks a Logistics Manager to lead a capable Customer Service team across all markets in a hybrid role. You will drive world-class service, onboard key accounts, and manage day-to-day operations.

Reporting to the Director of Customer Service, you’ll own performance metrics, develop staff, and streamline processes to maximize efficiency and profitability across multiple market locations.