Logistics Manager — Customer Experience Leader

gwii; Seabrook (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager in a hybrid role to lead the Customer Service team and drive world-class service for contracts and key accounts.

The role reports to the Director of Customer Service and requires owning outcomes in a fast-moving environment. The ideal candidate has a background in transportation and logistics, strong communication skills, and a track record of motivating and guiding teams toward measurable performance improvements.

Qualifications

• Must possess strong communication & writing skills necessary to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.

Responsibilities

• Lead and manage customer service staff, communicate job expectations, and perform performance plans and reviews.
• Establish and monitor team goals and engagement; develop professional development opportunities.
• Coach, train, and motivate staff to deliver high-quality customer service while meeting company objectives.
• Develop dashboards and reports to monitor costs, credits, and performance.
• Oversee onboarding of customers and ensure KPI targets are met for all accounts.

Skills

Communication

Self-starter

Logistics knowledge

Organizational skills

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager in a hybrid role to lead the Customer Service team and drive world-class service for contracts and key accounts.

The role reports to the Director of Customer Service and requires owning outcomes in a fast-moving environment. The ideal candidate has a background in transportation and logistics, strong communication skills, and a track record of motivating and guiding teams toward measurable performance improvements.