Hybrid Logistics Manager: Lead Team & Customer Success

gwii; Dallas (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Gulf Winds International, Inc. seeks a Logistics Manager to lead the Customer Service team in a fast-paced, hybrid environment. You will own daily operations, drive world-class service, and align goals with company objectives across multiple markets.

The role requires strong communication, organization, and leadership to coach staff, manage metrics, and deliver measurable improvements in customer satisfaction and cost efficiency.

Qualifications

• Must possess strong communication & writing skills necessary to interface with internal and external customers.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Demonstrated ability to motivate, train, lead, and evaluate team performance.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead and engage customer service team to deliver world-class service.
• Establish and monitor quarterly goals aligned to department and company aims.
• Develop dashboards and reports to track KPIs and performance.
• Onboard and coach staff, manage engagement and professional development.
• Coordinate with management on process improvements and cost controls.

Skills

Strong communication

Writing skills

Leadership

Organization

Logistics knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. seeks a Logistics Manager to lead the Customer Service team in a fast-paced, hybrid environment. You will own daily operations, drive world-class service, and align goals with company objectives across multiple markets.

The role requires strong communication, organization, and leadership to coach staff, manage metrics, and deliver measurable improvements in customer satisfaction and cost efficiency.